More FAQ's
Production & Customization

1. Does an order requiring multiple departments (e.g., Screen Printing and Embroidery) take longer to complete?
   Yes, orders that involve multiple decoration methods may require additional production time to ensure quality. We’ll provide a detailed timeline based on the specifics of your order.
    

2. Do you recommend different imprint sizes for youth and adult garments?
   As a rule of thumb, youth sizes should have a different imprint size.  That being said, depending upon the size breakdown and overall quantity of the order, we suggest you look at it on a case by case basis. 
    

3. What do you do to prevent dye migration?
   We use high-quality inks, adhesives, and heat-press techniques to minimize dye migration on polyester and blended fabrics. For specific materials, additional precautions may be taken to ensure design integrity.
    

4. When do you count the apparel we provide?
   Apparel is carefully checked in upon arrival to ensure accuracy and confirm quantities before production begins.  We also recheck the quantities during the quality control process to ensure count is correct. You’ll be notified immediately of any discrepancies.
    

5. How do I track my order?
   Every client when setup in our system  is emailed a customer portal link. At any time the client can open their specific link and see the status of their orders. Clients can also make payments from this link. 
    

6. Can you digitize a logo if I need?
   Yes, we would love to digitize your customer’s logo for you. Our digitizing is $25 per design under 10k stitches. You will receive the DST file with the run sheet and a sewout.

 

Policies & Shipping

1. How does your spoilage policy work?
   While we aim for 100% accuracy, spoilage can occur during production. Our policy allows for a small percentage of spoilage, typically 1-2%. For large orders, we recommend ordering a few extras to account for this.
    

2. Which vendors offer free inbound shipping for my order?
   We work with several trusted vendors that provide free inbound shipping on qualifying orders. Contact us for a list of eligible vendors or to discuss how to reduce shipping costs.
    

3. Do you offer setup discounts?
   NO setup/screen fees will be charged on orders of 144 pieces and above.

 

Additional Services

1. Can you assist with design adjustments for promotional materials?
   Yes, our design team can help modify logos, adjust colors, or resize designs to fit different promotional products. Additional charges may apply.
    

2. Do you offer bulk discounts for large orders?
   Yes, we provide competitive pricing and volume discounts for larger orders. Reach out to us for a custom quote.
    

3. Can you manage rush orders for business events?
   We do offer rush services for select products. Timelines depend on product availability and production capacity at the time of your order. Contact us as early as possible to discuss your requirements. Additional charges may apply.

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General Questions

1. What is your standard turnaround time for orders?

       Our standard turnaround time is 5-7 business days after the order & artwork is approved and we have                    received all products.

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    2. Do you offer design services?
         Yes! Our design team can assist with creating or refining your logo and artwork for the best results.
 

    3.Can you "Blind Drop Ship" straight to my customer?
        Yes, you can give us your UPS or FedEx number and will ship on your or your customers account with the              drop ship fee or we can ship on ours and charge accordingly.

 

Customization & Design

1. What file formats do you accept for logos and artwork?
   We prefer vector files like AI, EPS, or PDF. If you only have a raster file (JPG, PNG, etc.), we can help convert it for a small fee.
    

2. What customization methods do you offer?
   We provide screenprinting, embroidery, & heat transfer on flats and hats.
    

3. Can you match specific colors in my logo?
   Yes, we use Pantone Matching System (PMS) colors for accuracy. Let us know your PMS codes or provide a reference.  Additional charges may apply.
    

4. What is the difference between screen printing and embroidery?
   Screen Printing involves printing ink directly onto the surface of an item, while embroidery involves stitching your design with thread. Both have unique benefits, and we can help you choose the best option.
    

5. Can I include multiple colors in my design?
   Yes, the number of colors depends on the customization method. For example, screenprinting allows multiple colors, but embroidery pricing varies based on thread count.
    

6. What threads do you use?
   We use Robinson Anton & Isacord polyester thread. We do all we can to cross reference other brands for the closest match to ours. If specific spools are required, the client will be charged per spool.

 

Orders & Payments

1. What is the cost of customization?
   Pricing depends on the product, quantity, and customization method. Contact us for a detailed quote.
    

2. Do you offer bulk discounts?
   Yes, we provide discounts for large orders. Reach out to discuss your specific needs.
    

3. What payment methods do you accept?
   We accept major credit cards, checks, and electronic payments.
    

4. Can I change or cancel my order after it’s placed?
   Changes or cancellations are possible before production begins. Once production starts, changes may incur additional costs.